Refund and Returns Policy

Refund and Returns Policy

At Yellow Star, we are dedicated to providing outstanding services to all of our esteemed clients. We are aware that there are instances where a refund is necessary. We make every effort to offer a fair and open refund policy while taking into account the fact that we only take cash payments and not credit or debit cards. The rules and circumstances for requesting a refund from Yellow Star’s Car Wash & Detailing Services are described in this policy.

1. Refund Eligibility

• Customers must have paid in cash for Yellow Star’s Car Wash & Car Detailing services in order to qualify for a refund.
• Only legitimate and justified reasons, such as poor service quality or mistakes on the part of Yellow Star’s experts, will be taken into consideration for refunds.
• Customers who want a refund on services must provide a valid receipt as evidence of purchase.

2. Refund Request Process

• Refund claims from clients must be made in person at the Yellow Star’s Car Wash & Detailing location where the original services were delivered.
• Requests for refunds need to be submitted within 48 hours of the goods or services being provided.
• To aid in the process, customers must give a brief and complete justification for their refund request.

3. Refund Consideration

• Management at Yellow Star will carefully review any refund requests it receives to verify their validity.
• Only if the customer’s claim proves to be valid and in accordance with the refund policy will refunds be issued.
• Yellow Star has the right to request further information or proof to back up a refund request if the client’s claim is unclear or needs to be verified further.
• The management of Yellow Star maintains the right to reject a refund if the claim is thought to be dishonest, malicious, or does not adhere to the policy’s eligibility requirements.

4. Refund Processing

• Yellow Star will issue a cash refund to the original consumer who made the payment after a refund request has been processed.
• After the refund has been approved, the repayment will be processed within 7 business days.
• A receipt will be sent to the customer as verification of the refund transaction.

5. Partial Refunds

• Based on the particulars of the refund request, in some situations Yellow Star may think about providing partial payments.
• The management of Yellow Star will decide whether to offer a partial refund.

6. Non-Refundable Circumstances

• Refund requests for services that have already been provided and finished will not be granted by Yellow Star unless there are extraordinary circumstances that management believes to be valid.
• Refunds won’t be given for any services if the client is happy with the outcomes or if the cause of the refund request was beyond Yellow Star’s control, such as a natural disaster or severe weather.

7. Amendments to Refund Policy

• Yellow Star retains the right to change or alter our refund policy at any time and without warning.
• Customers are recommended to consult the refund policy on a regular basis to keep up with any changes that could affect how refunds are handled.

8. Contact Information

For any refund-related inquiries or to initiate a refund request, customers can contact Yellow Star at 604-600-8466 or visit our location at 8174 117, Delta, BC V4C 7A6, Canada.